Kaisen Consulting - selection methods design






				> selection methods design and training press articles
				> How to find motivated staff How to find motivated staff Call Centre Focus, December 2006 > Data Security Threats Reducing call centre attrition Call Centre Focus, August 2006 > Raising the Living Dead The secrets of re-energising demotivated staff Personnel Today, April 2006 > Call centres think differently about measuring performance Call centre directors are quitting KPIs in favour of more revealing statistics Call Centre Focus, March 2006 > Unearthing diamonds in a tough recruitment market Signet combines psychology and the internet to recruit outstanding sales staff for its H Samuel, Ernest Jones and Leslie Davis stores Personnel Today, June 2004 > Laws of attraction What are the secrets for attracting and keeping the best people? People Management, June 2004 > Project aims to help call centres ring the changes Call centre problems could lie in recruitment methods Financial Times, March 2004 > Onto a winner William Hill uses an innovative approach to recruit winning staff People Management, January 2004 > Itching to get on Effective recruitment and development are key to employee retention GNER Livewire, December 2003 > Nice work High employee turnover, poor customer service and low sales ratios - can psychology shed new light on these perennial call centre problems? BBC Radio 4 (transcript), November 2003 > Call centres dial the wrong recruits Is the typical call centre recruit not really suited to the job? The Sunday Times, October 2003 > When the right stuff beats job experience It's core psychological skills, not experience, that matters in business The Sunday Times, September 2002 > Warts-and-all hiring policy Telling it like it is - the secret of effective recruitment The Financial Times, August 2001 > Call centre problems - a matter of psychology? Psychology highlights common call centre problems Call Centre Review, August 2001